Support Should Never Be Necessary - The Daily WTF
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ISSUE #88279
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Client Issue:
"I understand the issues are on our end, but at least try to make me laugh while I am venting! THAT'S CUSTOMER SERVICE!!!" Problem Point:
Our technician was not entertaining enough while the client complained about a matter unrelated to the company. Improvement Goal:
Instead of being professional and courteous, the technician should have known that the client was upset before taking the call so that he could have answered the phone in a funny squeaky voice and punctuated the conversation with circus sound effects.
via thedailywtf.com
Brilliant! And a great example of the black-and-white mentality that is often found in the land of corporate software. You may need to read the whole article to fully get the joke.
